How We Collect, Use & Store Your Information

At Harmony @ Home, we respect your privacy and are committed to keeping your personal information safe and confidential.

We collect information that is reasonably necessary to provide you with safe and appropriate supports. This may include information about your needs, goals, support plans, services, health, risks and important events. 

We use your information to provide and manage your supports, keep accurate records, communicate with you and your support team, and meet our legal and NDIS requirements. We only use information for appropriate purposes and only collect what we need. 

We store your information securely. Participant records may be stored electronically or in hard copy. Electronic information is password protected and backed up, while paper records are kept in secure, lockable storage. Access is limited to authorised people who need the information to support you. 

We only share your information with your consent, where it is necessary to provide your supports, or where we are legally required to do so. Where information must be shared by law, we only provide what is necessary. 

You have the right to access your information and request corrections if something is incorrect. We will support you to access your records and can assist you with any questions about your privacy. 

Your privacy matters to us. If you would like more information about how we collect, use, store or protect your information, please contact Harmony @ Home.